ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org
Hours: Monday - Friday- some after hour and weekend work may be required
Full Time / Part Time: Full Time Benefits
Are you a leader who is able to inspire all members on your team to achieve greatness?
When faced with challenges are you the “voice of reason”?
If you are and are ready for the next challenge in your career ProHealth Care could be for you!
Reporting to the vice president of operations, the director is Responsible for effectively leading the Neuroscience Service Line, Interventional Pain, GI and Outpatient Department in service delivery, program development and quality improvement. There is additional oversite of hospital based physicians and outpatient practice groups, including but not limited to the neurosurgery, neurology and pain management to drive development efforts and increase market share. The director role provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects ProHealth Care’s Core Values Respect, Relationships, Communication, Collaboration and Excellence.
Collaborates with physicians, clinical leadership, department management, inpatient, outpatient and ancillary departments to optimize the continuum of care for patients and families who receive care under the Neurosciences and Pain Programs
Provides leadership for service line initiatives and programs such as performance improvement, quality, risk management, patient satisfaction, and physician relations
Develops and implements strategies to provide the highest level of clinical and patient services while also meeting all regulatory requirements and financial expectations
Develops and implements strategies to increase hospital and physician partnerships
Leads all aspects of practice and service line operations including daily operations of physician practices, operating and capital budget preparation and oversight; development of staffing plans and hiring, human resource management, establishment of annual site goals, metrics, and performance management systems; development of site management teams; establishment and monitoring of customer service goals and performance; measurement and improvement of provider, patient, and staff satisfaction; and daily problem-solving.
Partners with senior leaders in development activities and related efforts to promote service line growth and increase market share
Works with physicians, clinical staff and practice management staff to ensure that practice and system goals and objectives are met
A minimum of three to five years relevant experience in health care management and administration.
Education of MBA or MHA preferred. Registered Nurse, NP or Therapist strongly desired.
Strong analytical/financial skills.
Creative, strategic thinker.
Demonstrated ability to organize, direct and lead special projects.
Ability to analyze the needs of the organization on a short-term and long-term basis.
Outstanding communication skills with a demonstrated ability to communicate persuasively, both orally and in writing.
Strong, proven ability to drive change across multiple constituents within an organization.
ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation.ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.Learn more at ProHealthCare.org.
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To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.