There’s a bright future waiting for you on California’s beautiful Central Coast
California’s breathtaking natural attractions are not the only stars on the Central Coast. Equally impressive are the top-trained medical professionals at Natividad, a 172-bed teaching hospital with a Joint Commission ranking in the top percentile of hospitals nationwide. When you bring your career to Natividad, you'll join a facility that is affiliated with the University of California San Francisco with the area's only Life-Flight helicopter service and Trauma Center, as well as one of the County’s first Community Level III NICUs.
PATIENT EXPERIENCE COORDINATOR
Under the direction of the Quality Administrator, the Patient Experience Coordinator will utilize their expertise and knowledge of current trends and best practices in patient experience and service excellence, foster a culture of patient and family-centered care and service excellence, all while improving patient & family experience and patient relations in acute and outpatient settings. The incumbent will work in partnership with all clinical departments and units to assess and communicate performance expectations about the patient experience, as well as design and implement patient experience initiatives.
Minimum qualifications include possession of a valid California Registered Nurse license or ability to obtain a CA RN License prior to employment, 5 years of RN experience in an acute care hospital setting and 2 years of experience in a patient relations or performance improvement role.A BSN is highly desirable.
Requires working knowledge of:
Medical care and customer satisfaction principles
HCAHPS, MAIDET and other patient experience surveys, tools & metrics
The Joint Commission, Title 22 and CMS requirements such as performance improvement, and grievance management
The principles and practices of team management, performance improvement, action plan development and follow through
Priority Screening Date: Wednesday, August 1, 2018 at 11:59pm for a guaranteed review. Applications received after this date will be reviewed as needed until the position is filled.
Natividad fosters a culture of service excellence and seeks candidates who have demonstrated the ability to provide and continually improve the responsiveness of that service. The Human Resource department takes a leadership role in implementing Natividad's customer service program. Customer service relations at Natividad recognizes, respects, and understands the rich diversity of the health care environment.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.