Job Summary The REGISTRATION REPESENTATIVE admits clients to the hospital, which includes, but not limited to collecting information and deposits, forms completion, updating mainframe computer system and bed assignments. Ensures all patients are registered with accuracy in a timely manner; prioritizing registrations during periods of high volume. Hands-on style with the desire and ability to be in command of the detail; appreciates the importance of details. Demonstrate excellent business judgment, customer service skills, and strong work ethic and energy. Communicates using active listening, thinking/analysis, appropriate response, and anger diffusion skills. Maintains patient confidentiality. Will project a professional image, to include appearance, confidence, knowledge, and organization of work; thrives in a demanding and professional environment.
Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and confidentiality standards.
Processes pre-registered accounts, competes registration and admissions information by obtaining patient demographic, insurance, financial, and medical information in accordance to the revenue cycle criteria.
Obtains required signatures on all medical and financial documents, prepares supportive paperwork, including the patient identification band to assure accurate patient identification in accordance with the Red Rule Policy.
Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, physician's orders/scripts and any other pertinent paperwork.
Responsible for adhering to all third part payer requirements including Medicare, Medicaid (AHCCCS), managed care plans, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures and obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital, and physician(s).
Requests and accepts payments for balances due on accounts upon admissions or at the time of discharge, including patient co-payment, deductible and co insurance responsibilities and pre-payments for uninsured or underinsured patients.
Functions effectively and collaboratively within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Contributes constructively to produce results in a cooperative effort, demonstration ongoing enthusiasm, and commitment to work assigned. Attends in-services and departmental meetings. Helps with department training when needed.
Maintains proficient level of knowledge regarding current federal regulations including but not limited to: DNV requirements, EMTALA provisions, HIPAA, and reimbursement criteria. Maintains required accuracy levels as designated by the Business Office Director, Must keep current with proficiency requirements via the Healthstream system.
Internal Number: 2018-11372
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.