PIW is committed to improving the behavioral health care within our community by going beyond the traditional. We will continue to develop diverse and dynamic treatment programs and establish partnerships with others to understand and serve people where they live. Together we will build upon our strengths and human spirit to create a different future.
We will deliver the highest quality behavioral health care services to the patients at PIW in a responsible, reliable, and cost-effective manner.
We will be responsive, sensitive, and professional in all our relationships.
We will be a leader in providing a continuum of behavioral health care services in the Washington area.
We will practice good corporate stewardship within our community.
We will pursue growth while being mindful of the economic realities necessitated by being an independent organization.
We will treat all employees and staff of PIW fairly.
The Clinical Assessment Center Support Staff Assistant is responsible for performing the receptionist and clerical functions of the department and for ensuring effective communication between the CAC Department and various departments' services within the hospital and the community. The CAC Support Staff Assistant is responsible for admission flow for all patients deemed inpatient level of care to safely be moved to their treatment service timely. The CAC Support Staff Assistant is responsible for maintaining records in a manner that assures confidentiality of all documents and communications to patient care and services.Abide by the Code of Conduct and Corporate Compliance Plan at all times an in all areas.
Knowledge of all disaster, fire, and internal emergency plans and procedures.
Maintains confidentiality procedures for all patients, visitors, and vendors to the hospital.
Demonstrates the security procedures by screening and directing visitors, patients, and vendors as they enter the hospital.
Effective oral and written communication skills.
Demonstrates placing a high priority on serving external and internal customers in a timely and courteous manner. Follows up until needs are met. Demonstrates polite, cooperative and respectful behavior to customers.
Demonstrates respect, empathy and consideration toward all external and internal customers.
Ability to prioritize.
Knowledge of the transportation options to and from the hospital; ability to give directions.
Knowledge of the Administrator On Call System.
Recognize and avoid activities and relationships that involve or might appear to involve a conflict of interest or that compromise integrity.
Maintain standards of behavior that are both lawful and ethical and adhere to these standards dealing with patients and their families, with other employees, with vendors, with government regulators or with the general public.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serves as receptionist for CAC; answering telephones in a professional and timely manner. Answers telephone calls by the third ring. Collects accurate information for the caller, completes intake call sheet and schedules appointments accordingly.
Cordially greets all patients, visitors, and personnel coming to CAC. Offers assistance and provides direction in a concise, informative, and courteous manner.
Maintains secure and orderly working area.
Coordinates communication systems in CAC by providing timely clear communication with the units about the admitted patient.
May be asked to provide backup coverage for front desk, lunch, and breaks.
Accepts and relays messages, receives and distributes mail, and keeps relevant information posted on the bulletin board and in the communication book.
Manages the paperwork of the department. Types, copies, files, and distributes information as necessary. Audits and confirms that all intake and admission paperwork is accurate and complete prior to accompanying the patient to their unit.
Maintains needed supplies and equipment in the department.
Maintains a neat, clean, and professional appearance.
Responsible for the wanding and reviewing of new patient belongings. Complete itemized log and obtains signature of patient. Secures stored belongings safely and prepares the patient to transition to the unit with safe belongings. Insures valuables are logged in the safe.
Conducts tasks, assignments, and interactions in a manner that indicates physical and emotional capability of performing position responsibilities. Demonstrates ability to relate well to patients, visitors, family members of patients and staff.
Dependable and punctual in attendance. Position is 1:00 pm - 9:30 pm Monday - Friday yet may fluctuate based on the needs of the patient flow for PIW. Can be asked to work weekends or different hours.
Completes assigned work in a dependable and timely manner.
Demonstrates a professional attitude and supports the objectives of the hospital's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community, and referral sources.
Participates in all activities as requested or assigned by Senior Management staff.
Initiates follow up calls to external referral sources.
Responsible for tracking discharges and admissions on the Census Board. Responsible for gathering necessary information as assigned by the Director of CAC or the designee. Responsible for the audit and accurate EMTALA data log.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.