Job Summary The Supervisor, Back Office-PN is responsible for coordination of back office operations and providing the optimum level of care. Assists with hiring and performance evaluations on day-to-day operations. Knowledge of medical front office procedures. Answers phone messages promptly. Maintains clean, neat and well-stocked exam rooms.
Assists with hiring, training, and supervising the back office staff and maintaining established state and federal standards. Ensures the operation of the back office is within established guidelines, monitors for compliance. Responsible for meeting established requirements of OSHA, ASDHS and other regulatory agencies to provide a safe environment. Ensures back office is fully staffed and supervises the daily operations of the back office. Responsible for employee review process within department. Ensures all proficiency exams, quality controls, equipment checks and logs are done accurately and timely.
Oversees general back office staff support to providers. Ability to assist in developing procedures to triage patients. Obtaining patient vital signs as evidenced through documentation. Obtaining patient and family medical history, social history and other information required by provider for patient evaluation as evidenced through documentation and audit. Recording of reason/purpose for office visit.
Assists providers with exams as needed. Assists with minor surgeries, patient exams and other procedures as directed. Provides assistance with obtaining urinalysis, phlebotomy, bandage changes, screening audiograms, EKG's and any other physical examination as needed. Must be well-versed in applying first aid to patients as needed, sterile techniques, proper handling of contaminated body fluids and use of proper body mechanics. Administers vaccines and/or other required injections
Maintains inventory levels of medical supplies. Orders supplies and maintains inventory control in relation to such supplies. Provides assistance to Pharmaceutical Reps in collecting, stocking and documenting samples. Assures that all outdated drugs and supplies are removed and disposed of properly in a timely manner and consistent with applicable regulations. Monitors departmental expenditures to ensure compliance with budgetary parameters.
Continually maintains Health Insurance Portability and Accountability Act (HIPPA) and other compliance requirements from the organization. Enters medical information into patient electronic medical record (EMR) system. Ensures all required information is keyed in thoroughly and accurately. Views medical information in patient electronic medical record (EMR). Enters non-clinical information into patient electronic medical record (EMR) system. Ensures all required information is keyed in thoroughly and accurately. Views non-clinical information in patient electronic medical record (EMR) system. Independently formulates information to be entered into EMR. Obtains information to be entered from multiple sources such as providers, nurses, etc. Logs, tracks, and resolves issues within specific timeframe to ensure accuracy and timeliness of data entry. Brings errors and/or issues to the attention of designee. Navigates through multiple complex EMR screens and enters data
Oversees the preparation of assisting patient for testing. Processes various laboratory testing including blood glucose, pregnancy test, etc. Obtains results for exams as requested. Responsible for safe delivery of patient care performed by self and assigned staff
Knowledge of medical office administration. Assists with scheduling patient appointments due to emergencies. Assists with computer input to maintain patient information. Prepares, types, and/or processes provider correspondence including letters, hospital reservations, disability forms and record requests. Answers patient phone messages promptly. Prepares and process patient insurance correspondence as needed. Assists with establishment and maintenance of policy and procedures for back office operations.
Performs other duties as assigned.
Internal Number: 2019-15770
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Develop professionally and achieve your career goals
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Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.