:Under the direction of the Director, handles the daily operation of the Intake Office to assure that all referrals are processed in a timely fashion and in accordance with established policies and protocols. Develops and maintains effective working relationships with referrers, affiliates and all hospital and Partners' staff involved with intake.
Performs routine intake and referral coordinator duties:
Answers calls within a reasonable period of time
Follow up calls for missed appointments
Status calls for mobile assessment team
Monitor referrals on fax and BHL board
Assists with monitoring cameras
Conducts formal intake w/ caller and schedules appointment or triages call to appropriate resource
Registers and preadmits new patients according to departmental policy and procedure
Monitors office workflow. Reports issues to director:
Reports "extended" parameters for the return of intake calls
Performs precerts in timely fashion
Maintains EMTALA log
Escorts patients to the unit
Identifies opportunities to improve efficiency and effectiveness of departmental activities
Implements and monitors projects in collaboration with lead and director
Performs special projects as directed
Contributes to effective interpersonal and community relations to promote the quality of patient care and to promote a positive image of Crescent Pines Hospital.
Collaborates, as requested, with other departments of the hospital to meet identified needs.
Contributes to the productivity and cost effectiveness of the department and hospital.
