One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 83,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
The Corporate Advertising Department is seeking a dynamic and talented Direct Doctors Representative. The Direct Doctors Representative (Customer Service Rep) provides accurate and efficient Physician Referral services for UHS acute care hospitals including, but not limited to: providing general information, class registration, and client assistance; and facilitating appointments with physicians that will in turn generate revenue for the hospitals. Practices the standards of the UHS Service Excellence program in all job related functions. The hours for this position are 11:30 am-8pm.
Key Responsibilities include:
Upholds the standards of the UHS Service Excellence program. Meets performance targets for accuracy, speed, efficiency and call handling. Maintains confidentiality of all interactions.
Maintains accurate records within a shared database.
Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments.
Processes inbound calls for registration in hospital seminars, screenings and education classes.
Processes digital requests for physician referrals.
Interacts appropriately with physician's office staff.
Collects and accurately documents caller demographics.
Contributes to team goals and achieves individual goals.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.