Monmouth Medical Center is one of New Jersey's largest community teaching hospitals, where physicians work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. Monmouth Medical Center has been an affiliate of Philadelphia's Drexel University College of Medicine for more than 40 years.
As part of RWJ Barnabas Health, Monmouth Medical Center is a leader in designing unparalleled new ways for delivering health care. For over 128 years, Monmouth Medical Center has been the leader in central New Jersey in providing the best in health care and the latest in medical technology to nearly 1 million residents that comprise its primary service area of Monmouth County, and portions of Ocean and Middlesex counties.
Summary of Job Function: The Resource Advisor serves as the Medical Center's primary contact for patient reimbursement issues in accordance with established collection policies. The Resource Advisor provides information regarding hospital payment requirements, customer service, alternative financing and financial assistance programs. Collect 20% of applicable volume based on self pays, Charity Care pending and Charity Care approvals 20-80% coverage. All communications are conducted in a manner that will result in positive patient relations and prompt reimbursement for services. Includes other duties as assigned and overtime as requested and/or required. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.
Job Qualifications: High School graduate, college degree or three years appropriate work experience that would indicate a high level of communication skills and organizational ability. Should be familiar with statutes and regulations that impact collection of past due accounts.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.