Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, and behavior, good communication and effective organizational skills. Patient Access representatives require dependability, flexibility, and teamwork.
This advanced level position is designed to promote the demonstrated knowledge and competency of Patient Access duties in all areas, including a demonstrated ability to use good judgment in making independent decisions to resolve customer issues in all routine operations
High school diploma or equivalent required.
Two years experience in Patient Access, hospital registration, medical office, billing/collection functions, or a comparable customer service related position preferred.
C. Licenses, Registrations, or Certifications
Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) completed within first 6 months of employment and no later than associates first anniversary. Continued employment at PAR II level hinges on passing this certification within stated timeframe and the bi-annual maintenance of certification.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.