This position is responsible for coordinating logistics for all patient transfer operations. Provides ongoing support to Clinical Referral Specialist, internal and external stakeholders by ensuring ordered equipment and services are provided in accordance with orders and schedules provided. Serves as a liaison between both internal and external customers. Manages data as related to operations.
Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical referral specialist. Determines if best to use external or internal resources based on factors which include cost, urgency, etc. Acts as an integral member of the centralized transfer center for patient transfers throughout the continuum.
Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains list of anticipated needs and projected resources in a complex environment. Receives, verifies, and provides ongoing follow-up requests and referrals/orders. Assists in gaining insurance authorization and gathers all information necessary for registration in receiving facility, including bed request documentation.
Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
Identifies, resolves and communicates real and potential problems and information to appropriate leadership members. Prioritizes safe utilization of resources.
Creates and distributes individualized ad-hoc reports upon request.
May supervise staff depending on work assignment.
High school diploma/GED or equivalent working knowledge.
The position also requires skills and abilities typically gained with 2-4 years of experience in a healthcare office or hospital operations setting, and/or educational background. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects/demands.
Must be proficient with commonly used office software and equipment.
Associate Degree preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
Internal Number: 257291
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.