This position is responsible for a variety of administrative support functions and provides an exceptional customer service experience in patient care areas in order to promote an organized, efficient delivery of care and service to patients, family members, visitors, and staff. The position facilitates communication between members of the care delivery teams, acts as a liaison with internal and external contacts, and ensures appropriate communication tools are updated and provided to the patient.
Performs receptionist/clerical duties to welcome visitors and patients. Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution. Supports overall operating efficiency and effective flow of communication and information throughout the department.
Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition. Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use. Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available. Tracks and trends issues and reports areas of concern. Ensures an appropriate inventory of patient education materials are on hand.
Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates. Partners with appropriate caregiver/department and communicates with patient as appropriate.
Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
Observes and enforces Quiet Time on the unit.
Assists department with quality and safety projects.
High school diploma/GED or equivalent working knowledge.
BLS is required within 60 days of hire
Requires skills and abilities typically attained with 1 year of customer service experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations and communication skills. Demonstrate responsiveness, anticipate needs, taking initiative, good follow through and follow up, ability to multi-task. Must demonstrate compassion, caring, and ability to establish trust.
Computer literacy is required
Working knowledge of medical terminology
Additional related education and/or experience preferred.
Internal Number: 271036
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.