Responsible for information management, department software systems implementation, maintenance, support, development, project management, upgrades, interface testing, and database problem resolution. Prepare, compile, analyze, interpret and report data patterns and trends to improve department processes including but not limited to clinical documentation improvement, provider database analyses, case mix index (CMI analysis), risk of mortality (ROM) and severity of illness (SOI) analyses. Data mine department systems for diagnosis and procedure patterns and trends, to determine vulnerabilities to third-party audits. Prepare, compile, analyze, interpret, and report financial and clinical operations data from a relational data base and from other sources. Manage department software applications and usage. Manage systems implementation projects. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
SYSTEMS - Understand and maintain knowledge of all Hospitals information, software, hardware, and operating systems or those specifically assigned. Assist with system maintenance and modification as needed
SYSTEMS ANALYSIS - Manage and coordinate IT activities and operations within the dept to include the design and monitoring of various support systems
SYSTEM SUPPORT â Support department users with database knowledge, query support, Crystal Report writing, and data extraction and report building functionality. Assist trouble shooting interfaces with other Hospitals systems.
ISSUE RESOLUTION - Monitor, evaluate and resolve concerns or problems identified by external (i.e., patients, visitors, vendors, payers) and internal (i.e., employees, volunteers) customers
NEEDS ANALYSIS - Communicate and collaborate with technical and non-technical personnel to understand and define user needs, gather and analyze data and recommend solutions
COORDINATION - Coordinate all new system installs and system upgrades from a systems perspective
SOFTWARE - Implement software on new and existing systems for department or individual use
UPGRADES - Perform and coordinate the installation of application upgrades
PROCESSES - Partner with other functional areas to determine informational needs; develop and modify processes to collect data and provide credible data output for management and operational needs. Recommend functional areas on process improvement and implement systems.
PROCEDURE - Conduct the development, creation, maintaining and updating functional operating manuals and contingency plans outlining established methods of performing work in accordance with UNM Hospitals organizational policy
TRAINING - Collaborate with appropriate personnel on the trainin for software applications and system changes
REPORTS - Create and compile critical benchmarking data and report card data as requested
RESEARCH - Research, identify and promote best practices for data management
POLICIES AND PROCEDURES - Write policies, procedures, and training materials and documentation of all assigned systems and within the dept. prepare policies, standards, and direction for systems configuration
PROJECTS - Provide support, maintenance and administration for assigned IT projects. Prepare and present status reports on assigned projects
Bachelor's Degree in related discipline
3 years directly related experience
Physical Demands Requirements:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Licensure/Certification Requirements - Preferred:
Professional licensure as appropriate to the clinical objectives of the unit:
Working Conditions Requirements:
No or min hazard, physical risk, office environment
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.