The Customer Solutions Center is inspired and driven to serve. We are committed to building and sustaining relationships with our community and, through innovation, we make accessing care feel seamless and simple. We are brand ambassadors who focus on exceeding the expectations of our customers and provide the best service experiences.
At M Health Fairview, we care for our patients and their families with a high ethical standard of conduct. Together, we are dedicated to fulfilling our role as a responsible corporate citizen.
We are really looking for candidates who have high standards for themselves and the people that they work with. This position is an important role because we are one of the first points of contact for patients who need assistance with scheduling an appointment, needing assistance with MyChart, payor product resources, and varies questions related their healthcare. At Fairview, we are committed to providing exceptional customer service, which means protecting patient privacy, showing up for your scheduled shift. Coming to work on time, wanting and willing to go above and beyond for our patients when you are assisting them is required to serve Fairviews community.
The Centralized Appointment Scheduler position performsa variety of services. Primary responsibilities include but not limited to:
Provides direct customer service to patients, physicians and co-workers. Verifies and completes necessary information for registration/charge ticket process
Answers phones, and performs general clerical tasks for department when required
Schedules all appointments for area. Coordinates patient flow and schedules with physician/authorized practitioner and other staff to ensure patient satisfaction.
Pre-authorize all appointments for area. Handles any billing questions posed by patients and co-workers.
Admits all patients into the computer system
HS diploma or equivalent
One or more years of similar call center/scheduler experience in a health care or related environment
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.