Fairview Health Services is looking for an Admission Financial Representative to be a part of the Flex Workforce in the North Region; you would work at the following Fairview clinic locations: Wyoming, North Branch, Pine City, Chisago, Hugo, and Lino Lakes. This position is approved for 48 hours every two weeks and is benefit eligible.

This Admission Financial Representative position supports the Flex Workforce. Flex workforce employees regularly travel to multiple clinics to fill open shifts and regular travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e. 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moments notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees.

The Admission Financial Representative is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. The job expectations for the AFR role includes, but is not limited to the following:

• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Required Qualifications

• 1+ years of customer service experience.
• 1+ years of applicable computer knowledge and skills.
  

Preferred Qualifications

• High School Diploma, GED, or Post-Secondary Education
• Previous experience in a clinical setting with registration experience