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Manager - Patient Access and Financial Assistance - AdventHealth Celebration - FT
Location Address: 400 Celebration Place
Top Reasons to work at AdventHealth â“ Celebration
Established in 1997 and now a 203-bed hospital
AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disneyâ™s planned community of Celebration, Florida
The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease
Full Time â“ Monday â“ Friday - 8a â“ 5p
You Will Be Responsible For:
Responsible for monitoring initial process of self-pay accounts during scheduling, pre-registration, registration and at discharge for follow-up process of self-pay receivables which includes all active accounts that have pending agency/vendor cases, charity eligible accounts and other financial arrangements to the point of disposition.
Responsible for training new staff and continued education for tenured staff for the purposes of continued process improvement.
Protects financial standing of AdventHealth by appropriately placing financial responsibilities and arranging payment of deposits due up-front and back end at all times. Oversight of the preparation and processing of files for patients who request financial assistance on their hospital account to meet a variety of financial programs.
Plans, develops, organizes, directs and manages all outpatient site scheduling, registration and financial counseling, as assigned. Responsible for all Patient Access outcomes in assigned areas. Identifies problems proactively for expedited resolution.
Ensures all patient accounts created at site are verified, authorized and/or preregistered in timely manner with appropriate follow up for account completion and up-front collection in all registration or financial counseling areas.
What You Will Need:
Five years of experience (including two years supervisory experience) in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management).
Bachelorâ™s Degree in Business, Healthcare, Health Services Administration or related field. (health information management, communications, finance, accounting, public administration, human resources, management, or marketing). (Preferred)
Under general direction the Manager â“ Patient Access and Financial Assistance plans, develops, organizes, directs and manages all outpatient infusion areas of the Scheduling, Patient Access and Financial Assistance departments, as assigned. The position oversees the day to day operations of all non-clinical departments of the outpatient infusion center. The manager is responsible for creating synergies, maintaining bidirectional communication, and acts as a liaison between Patient Access and clinical and administrative partners within the hospital setting and beyond, ensuring open communication and collaboration toward common goals. The position focuses on process improvement strategies with special focus on up-front cash collection and financial counseling outcomes to protect financial standing of AdventHealth. The Manager interviews applicants and processes new hire paperwork at assigned campus and is accountable for patient satisfaction and employee engagement scores.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.