This position reports directly to the regional director and has accountability to the Manager Clinical Risk.The RN Regional Clinical Quality Champion provides guidance and direction to medical practice sites to drive patient safety and clinical quality. A Regional Clinical Quality champions uses clinical expertise and a working knowledge of clinical documentation in the electronic medical record.
In this role the RN is the regional clinical expert who rounds on practice sites to assess adherence to best practice and regulatory standards.This role is responsible for implementing policies and processes that assess, train and drive clinicians' clinical competence and positive patient outcomes.This is a continuous process of assessing needs in the region and working to set priorities and develop plans to close gaps.
The RN Program Manager Quality Management works primarily with clinical staff and practice managers to create a great place for clinical staff to work and provide care, with a focus on patient outcomes and the patient experience.As the regional expert, this role is accountable for defining structure for medical practice sites in his/her region and across other regions, collaboratively with other Regional Program Manager Quality Management and under the direction of the Manager Clinical Risk.
This is an autonomous strong nursing leadership role requiring team work with individual practice sites in the region and at times across all regions.The RN Program Manager Quality Management will work both independently with staff and providers, and with cross functional teams. This role carries out messaging, training and education face to face, by phone, email and via on-line presentations. This role continuously applies expertise in the following to drive change: researching and interpreting best practices for clinical skills and medical record documentation for all levels of staff, coaching, training, educating, analyzing and reporting data, and project management.
Under the direction of the Director of Quality/Chief Nurse of CHRISTUS lead quality initiatives to drive improvements in medical practices in an assigned region.
Monitor email and phone inquiries about clinical practices and provide advisement & coaching face to face and remotely to medical assistants, nurses and providers
Travel to medical practice sites to conduct assessments of Medical Practices for clinical quality and regulatory compliance
Identify practice gaps and develop action plans
Manage and measure performance improvements
Develop and facilitate Clinical Education both face to face and on-line training
Monitor clinical staff compliance/competence with best practices
Analyze quality data and prepare quality reports
Develop and write clinical policies and procedures
Work with EHR training team to align initiatives
Manage process improvement projects as delegated
Develop expertise in coaching sites to achieve goals for incentive programs including:Meaningful Use, PQRS and the CTC quality program
RN with Texas nursing license
Previous Medical Practice Experience
Experience communicating and presenting to all levels of staff face to face & on-line
Ability to take direction and work autonomously to deliver results
Must have high level of computer literacy and proficiency in:
Electronic Medical Record documentation & reporting
Word:must be able to edit documents & create forms
On-line clinical searches:must have experience identifying best practices and regulatory requirements through use of on-line information
Experience as Clinical Educator
Quality Program/Process Improvement experience
Experience working with change management in a large organization
High level of computer literacy and proficiency in:
Athena Electronic Medical Record documentation & reporting
Excel:data filtering, pivot tables, formulas and creating tables & graphs
Powerpoint: ability to develop presentations for on-line meetings
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.