Responsible for acting as liaison between patients, families, caregivers, and various community–based organizations to ensure that the program consistently provides optimal care and service experiences that surpass expectations. As the designated patient liaison for the Destination Medicine Program, coordinates health care services and the patient care experience for contracted Destination Medicine agreement patient referrals and for patient self-referrals for health services. Responsible for logistics including, but not limited to travel, accommodations, language translation, and concierge services.
Utilizes customer service skills to determine and manage necessary actions to facilitate patient navigation through the Program and acquisition of health services.
Provides assistance with scheduling, pre-arrival information, transportation, lodging, and special needs for both the patient and any travel companions.
Provides information on, and assists with access to, local community services and activities that are available during their stay.
Acts as a key resource and primary point of communication for all patient and travel companion needs.
Maintains systems and processes sufficient to assure timely communication, service, and follow-up.
Escorts patient to all appointments while a patient and ensures all questions to the appropriate Service Line are quickly addressed and answered.
Serves as the designated patient representative and concierge for any needs which may arise during the entire stay.
Arranges for risk screening for all first-order relatives sharing the same genetic risk who accompany the patient.
Assure that patients have access to records
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Experience with scheduling and talking payments- preferred
On Call, Weekends and Holiday - is required.
Growing program, multidisciplinary approach
Associate's Degree-Healthcare Related Degree (Required)
Minimum of 3 years-Customer Service (Required)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.