P rovide supervision of staff including hiring, orienting, coaching, evaluating and effectively managing performance to ensure staff possess the needed skills to deliver high quality service to customers
Provide ongoing, continuous management oversight, as a coach who supports the growth and development of employees.
Oversee operations to ensure appropriate distribution of workload and streamlined workflow.
Recruit/interview/hire staff. Coordinate orientation of new staff, and ensure ongoing education of current staff.
Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing levels, and control costs.
Provide daily direction to pharmacy staff as applicable.
Complete timely performance reviews of staff according to policy.
Implement Employee Engagement Impact Plan with direct reports to drive employee satisfaction. Supervision
Delegation
Development
Leadership
Mentoring
Process Improvement
Promote the pharmacy and work to develop ongoing improvements at the work location to provide effective and efficient service to customers
Ensure appropriate patient care is provided to all customers
Represent department by participating in FPS committees.
Provide suggestions, solutions, and on going evaluation including analyzing new opportunities.
Provide customer service focused team approach to internal and external customers. Develop and monitor customer service expectations.
Suggest and act on process improvement ideas.
Ensure ongoing patient safety expectations are met.
Ensure all customers, payor, and staff concerns or complaints are handled promptly and properly.
Knowledge of computer system
Training
Detail Orientation
Problem Solving
Customer Service
Analytical
Knowledge of regulatory standards
Medication safety
Provide overall support for the pharmacy department
Coordinate activities and ensure high level of customer service is provided to internal and external customers at all times.
Coordinate and problem solve issues
Manage projects and assignments independently to deliver successful results.
Problem Solving
Communication
Organization
.
*Manage schedules for all designated staff. Manage the attendance and/or E-Time System for all technical staff and approval of timesheets. Accurately track STO. Coordinate vacation requests and ensure proper coverage is maintained for all positions.
Complete work schedules and coordinate coverage for vacations/sick time /LOAs
Work with payroll and site staff to ensure accurate reflection of time worked for staff.
Manage expense reports as appropriate. Computer experience
Ability to administer processes objectively
Trouble Shooting skills
