Greet patients and visitors in a prompt, courteous and helpful manner.
Answer the telephone prior to the third ring, identifying the practice and self by name.
Take accurate and legible messages, which include time, date and initials.
Answer non-clinical questions for patients and family members and routes all other calls correctly.
Understand guidelines for and appropriately uses the telephone system.
Collects patient co-pay, deductible and/or co-insurance amounts at the time of service. Also collects prior patient balances
Have a clear understanding of rules and regulations of contracted insurance with the practice.
Review, checks and insurance explanations of benefits for completeness and accuracy prior to posting.
Schedules return visits and other services as requested by physician.
Enter the appropriate diagnostic codes with procedures into the computer and documents account.
Stay current with daily charges no less than 90% of the time.
Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Practice Management system, correcting any discrepancies prior to the daily close (including credit card balancing).
Prepare bank deposit on a daily basis.
Reconcile cash drawer at beginning and end of day, report any discrepancies to Practice Supervisor/Manager.
Sort and file materials correctly by alphabetic or numeric systems.
Complete special projects or performs other duties as assigned by the Practice Manager in a timely manner.
Willing to float to other FHHD practices, within reason, when patient load, vacation schedules etc. make it necessary.
Display a courteous and caring attitude and represent the practice in a positive manner to patients, visitors and co-workers at all times.
Continuously strive to improve patient satisfaction by going above and beyond their expectations.
Support the development of staff teamwork by being willing to assist patients, visitors and co-workers when necessary to facilitate a smooth workflow.
Maintain the confidentiality of employees' and patients' administrative and medical information, with no infractions.
Adhere to the FHHD Corporate Compliance Plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
What You Will Need:
Basic knowledge and ability in medical business office procedures
Basic knowledge of coding
Ability to type 40 words per minute accurately
Minimum of a High School Diploma or Equivalent
Experience with computers and EPM and EMR software
One (1) year of ICD-9 and CPT-4 coding experience
The Service Representative person is responsible for collecting applicable co-pay, deductible and/or coinsurance amounts from patients; posts payments; scheduling return office visits and present patient with after visit summary.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.