MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers’ needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.
The IS Training Specialist provides the technical training expertise on the team to troubleshoot complex system issues towards resolution. They are responsible for advising and developing course curriculum as well as providing direction for creation and storage of supporting training materials. They work closely with the other Trainers, Application team members, and technical counterparts to ensure training build and supporting materials are always readily accessible and operational in our training environments. As an intermediary between the Sr. IS Trainer and the Lead IS Trainer, they work closely with leaders, subject matter experts, and team members on all aspects of the EMR program to assure project deadlines are met and that all training reflects operational workflows, policies and procedures. As functional experts they spearhead training testing validation sessions for potential application build modifications, upgrades, or additional implementation of new technology.
Essential Functions and Responsibilities of the Job
Provide expertise in identification of KPIs and its technical extraction from systems
Support the training team and acts as a point of escalation related to technical issues and questions
Participate in assigned integration work groups to provide workflow observations and recommendations
Mentor new IS Training team members to achieve maximum technical competencies and overall MemorialCare training process awareness
Assist in the development and maintenance of education tool
Determine approaches and appropriate training methodologies for new functionally/workflows based on predetermined learning needs and objectives
Develop instructor-led training and web-based training curriculum
Conduct training programs for end users
Assist in the personalization of systems
Maintain expertise and competence in the assigned software applications
Maintain appropriate instructor manuals, training materials, and job aids
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.