This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with the core values. The employee shall support Saddleback Memorial Medical Center's strategic plan and the goals and direction of the performance improvement plan.
The Physician's Exchange Operator is responsible for answering calls for physicians who are clients of the exchange service as well as taking messages for and delivering messages to the appropriate physician and or office of the physician. The Physician's Exchange Operator will use the Startel computerized phone system in performing exchange duties.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.