Performs the duties of a clinical pharmacist in all phases of assigned areas including outpatient and any assigned clinical activities. The Program Manager is responsible for the administrative management of prescription dispensing related to Care in the Community and supervision of clinical pharmacy technicians Major duties included but are not limited to the following: Supervises day-to-day operations of Outpatient Pharmacy. Assesses workload shifts throughout the day, identifying backlogs and makes staffing adjustments as needed to meet organizational goals. Maintains oversight of operation and control of all medications, medical supplies, and controlled drugs issued to outpatients. Develops and establishes policies and procedures defining operational requirements related to Outpatient Pharmacy and the community care prescription program. Responsible for performance improvement programs in the Outpatient Pharmacy technicians including data collection, peer reviews and accuracy screening. Maintains effective relationships with medical, professional and administrative staffs and provides professional guidance. Effectively utilizes the Veterans Integrated Systems Technology Architecture (VISTA), Computerized Patient Record System (CPRS) and other automated pharmacy equipment and computer software systems. Ensures that the Outpatient Pharmacy is compliant with all Pharmacy Standard Operating Procedures (SOPs), Medical Center Policies and regulatory and accrediting body requirements, i.e., JC, FDA, ASHP, etc. Professionally guides pharmacists, technicians, residents, students and any other staff assigned to the Outpatient Pharmacy area. Provides direct supervision to Outpatient Pharmacy technicians. Develops performance standards that are realistic, challenging and support the organizational mission, vision, and goals. Ensures that employees meet performance standards and competencies and identifies areas for improvement as needed. Effectively manages personnel and works towards resolving all labor relations issues. Recommends awards and disciplinary actions as appropriate. Establishes work schedules and allocates staff as needed to provide adequate coverage. Maintains time and attendance records and approves leave. Ensures assigned administrative projects and reports are submitted in a timely fashion. Communicates daily issues to Outpatient Pharmacy Supervisor including status of mail out process, pharmacy window wait times, function of equipment, staffing or performance issues and patient complaints. Ensure that the Outpatient Vault is staffed daily and that employees working with controlled substances follow all applicable policies, regulations and laws. This includes appropriate and timely reporting of loss and/or potential diversion. Meets the age specific competency and general competencies as defined on outpatient pharmacist competency form. Promotes a safe, clean working environment by proactively identifying potential safety hazards within the workplace and initiating appropriate work orders. Addresses safety issues on a continual basis with the staff. Completes accident reports in a timely manner when needed.. Functions as a program manager for the pharmacy care in the community, including planning, directing, controlling, and coordinating comprehensive distributive outpatient pharmacy services. Assures all care in the community authorized prescriptions are entered in a timely manner. Assures patient communication is completed concerning prescriptions received from unauthorized care and prescriptions are handled appropriately. Assists in the review of restricted and non-formulary medications received under care in the community. Sustains good workflow patterns to maintain desired wait times while ensuring accurate dispensing and record keeping. Effectively organizes workload, directs outpatient activities, plans short and long range objectives/goals, solves problems, and achieves established goals within budget and staffing constraints. Incorporates performance improvement (PI) activities into all areas of the outpatient pharmacy section. Develops quality assurance criteria, monitors and evaluates quality of care provided by Outpatient Pharmacy Section and reports results to appropriate Pharmacy Managers and Staff. Oversees day-to-day maintenance and operation of pharmacy equipment and automation including Scriptpro, VetLink and Scriptalk. Utilizes available reporting functions to optimize the efficiency of these systems. Ensures that appropriate communication takes place with the Consolidated Mail Outpatient Pharmacy (CMOP), including timely and appropriate reporting of mailing problems and loss. Ensures that all rejections and issues related to e-pharmacy are resolved in a timely manner. Works with other pharmacy managers and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs and improve patient care. Assures patient communication is completed concerning prescriptions received from unauthorized care and prescriptions are handled appropriately. Work Schedule: Monday-Friday 8:00am-4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.