POSITION SUMMARY: The Manager of Medical Office Specialists is considered a leadership position that provides support, direction, and focus for the staff involved in all areas of clinic patient access. The Medical Office Specialists Manager works collaboratively with the clinics, facility service departments, referring providers, and patients to facilitate ease of access to services provided by the clinics. This position is responsible for the Medical Office Specialist Float Pool staffing and clinic Medical Office Specialist associates management of daily activities to produce successful outcomes of all patient encounters. This position measures productivity and outcomes. Managers are expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Medical Office Specialist Manager is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.
Patient Access is responsible for encounter creation management to include scheduling functions, pre-registration, registration, insurance verification, pre-certification and authorization, calculation of reimbursement and patient responsibility, collection, posting, reconciliation, and successful billing. Numerous regulatory requirements are included in all these process and Management is expected to monitor for compliance.
EDUCATION: High school graduate. Associate or Bachelor's Degree preferred.
SKILLS: * Must have in-depth knowledge of medical terminology
* Must possess strong technical and analytical skills * Must have demonstrated the ability to communicate well both orally and in writing
* Must demonstrate the ability to handle issues with diplomacy and professionalism
* Must be able to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day operations
* Must have demonstrated the ability to oversee individuals with diverse skills and responsibilities
* Must have ability to work well in stressful situations * Must have demonstrated a leadership role in collaborative teamwork
* Must possess knowledge of process improvement methodologies
* Knowledge of third party payer billing guidelines, reimbursement practices, and regulatory guidelines required.
EXPERIENCE: Two to four years of leadership experience required. Health Care experience required. One year supporting revenue cycle patient access/patient financial services processes required.
NATURE OF SUPERVISION: -Responsible to: Director, Patient Access Services
ENVIRONMENT: - Bloodborne pathogen A Works in a clean, well-lighted ventilated smoke-free environment. May be required to lift, push, pull, or carry up to 20 lbs. PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.