Communications Specialist (PBX Operator) AdventHealth Tampa
Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Full Time Day Monday - Friday 4:00am to 12:30pm
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For
Meets call / customer service-centered standards.
Answers and transfers incoming calls both timely and accurately - following call processing procedures.
Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper procedures.
Documents all event details timely and accurately.
Executes all communications timely and accurately.
Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.
Compliant to all departmental policies and procedures.
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to remain calm, composed, and professional at all times.
Demonstrates effective communication with all team members, callers, staff, patients and families. Ability to speak with callers distinctly, clearly, and WITH A SMILE.
Ability to remain attentive for incoming codes and alerts.
Ability and willingness to quickly adapt to change.
Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required.
Ability to think proactively, progressively, compassionately, and responsibly.
Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike.
Ability to multi-task (i.e. read and respond to emails, document events, take calls, and communicate with team, as needed).
Ability and willingness to work in a team environment as well as independently.
Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs.
Ability to work a variable / flexible shift to include nights, weekends, and holidays.
Complies with the Florida Hospital Employee Code of Conduct.
Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government.
Promotes evidence of adherence to the hospital confidentiality policy.
KNOWLEDGE AND SKILLS PREFERRED:
Ability to comprehensively document event details accurately.
Proficiency in reading, writing/spelling and communicating information. (English)
Willingness to learn and advance in role.
Ability to follow instruction.
Ability to respond to urgent matters accordingly.
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate or equivalent.
One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience.
Two (2) years PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience preferred.
One (1) year experience in a hospital and/or a medical / healthcare setting preferred.
The PBX Communication Specialist is responsible for operating the AdventHealth switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.