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Quality Assurance Analyst
Quality Assurance Analyst Boynton Beach NYU Langone Health’s Access Center supports the NYU Langone physician practices remotely and provides a single and centralized point of access for patients and physicians. The access center serves as the first point of contact for patients scheduling appointments, obtaining physician referrals, requesting prescription refill and more. In this role, the QA Analyst is responsible for coordinating with team members to ensure that coaching feedback is delivered timely to Agents and will regularly sample and review evaluations and reporting to ensure operational consistency. The QA Analyst is collaborative and works with other team members to identify potential process improvements
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