At M Health Fairview University of Minnesota Medical Center - West Bank Campus we are committed to providing exceptional healthcare in a setting where we specialize in innovation. We continually strive to improve our patients' lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients' needs.
Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest ideas in patient care.
We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis.
We are looking for someone to provide administrative and surgery scheduling support for the operating room and leadership.
This position will be working 24 hours every two weeks on the rotating day/evening shift, 8 hour shifts, weekends as needed. This position is not eligible for benefits.
Provide superior customer service on the phone to all patients, other Fairview entities and department, and others.
Communicate accurate information effectively regarding surgical procedures according to established processes to support day-to-day operations in the operating room.
Place work orders for broken equipment.
Assist customers with basic questions related to add-on procedures and other surgical related questions.
Take accurate and complete phone messages and forward them to appropriate person for resolution.
Maintain a positive, helpful tone of voice when assisting callers.
Responsible for adding on surgical procedures to schedule on a daily basis;
Use EPIC, our electronic health record to schedule surgical procedures.
Contact all staff involved in preparing for and performing procedure.
Thorough communication with charge nurse.
Respond to basic requests as assigned.
Assist with gathering information, completing forms, and any other task as assigned
1 year of customer service, front desk, department assistant or related work experience
Strong communication skills and work experience serving customers in person and via phone/email
High level customer service focus
Comfortable using /learning multiple computer systems
Experience using EPIC or excellion or similar EMR charting medical records system
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.