Consumer Access Quality Analyst AdventHealth West Florida Division
Location Address:3100 East Fletcher Avenue Tampa, Florida 33613
Top Reasons to Work at AdventHealth Tampa
Florida Hospital Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Full Time Day
You Will Be Responsible For:
Develops, organizes and, upon arrival, implements a Consumer Access training program for new hire orientation, staff development and on-the-job training across Consumer Access functions.
Creates and/or coordinates with corporate teams to ensure all training materials are up to date, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets.
Develops and maintains training schedules into the future, as applicable, to ensure all staff are well trained on a timely basis. Promotes a collaborative environment by addressing training deficiencies in a constructive and proactive manner.
Organizes all arrangements for location, material, etc. required for training.
Provides training in a classroom setting to consumer access staff, as well as temporary staff, vendors, and other hospital personnel as required. Performs one-on-one training as needed.
Collects feedback from trainees and assists in developing workflow design and training sessions as a result of continued consumer access process improvement.
Works with Consumer Access Specialists, local leadership, and corporate team to ensure current job functions and workflows are accurately reflected in the training curriculum.
Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
Assists local leadership in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
Analyzes and evaluates, on a quantitative and/or qualitative basis, the effectiveness of Consumer Access staff in meeting goals and objectives.
Promotes accurate measurements and reports quality-related concerns to leadership
Collaborates with corporate Consumer Access Auditors to develop strategies to maintain corporate consistency and compliance
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Understanding of hospital Revenue Cycle and its various functions
Maintains working knowledge of patient billing procedures
Intermediate knowledge of computers, programs, internet use and typing skills
Basic understanding of medical terminology
Has general understanding of managed care contracts
Organized/detail-oriented personality and demonstrates problem-solving skills
Ability to breakdown complex processes into easily understood steps and concepts
Ability to read, write and communicate effectively using the English language
Strong written and verbal communication skills
Ability to follow written and verbal instructions
Ability and willingness to adapt to change
Ability to multitask proficiently, using multiple computer systems, applications and technology
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Demonstrates a self-starter mentality
Demonstrates time-management skills:
Previous working knowledge of revenue cycle process, insurance and benefits preferred
EDUCATION AND EXPERIENCE REQUIRED:
High school education or GED
One year of Hospital Revenue Cycle related experience
EDUCATION AND EXPERIENCE PREFERRED:
Associate’s degree in Business Administration or related field
Two years of Hospital Revenue Cycle related experience
Previous experience in a related Revenue Cycle Quality or Education role
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
NAHAM Certification – CHAA or CHAM
The Consumer Access Quality Analyst, under supervision, is responsible for operationalizing successful education programs for Consumer Access and monitoring facility adherence to established best practice workflows. Develops, plans and leads revenue cycle training initiatives. Conducts quality assurance audits on facility workflows, in coordination with corporate partners, to identify areas for improved performance of all staff..
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.