These positions are located at the Pharmacy Contact Center (PCC) within the VISN 8 Clinical Contact Center (CCC) at the VA Medical Center in Florida. **Selectees will physically report to a home base Medical Center (see locations available for options) within VISN 8 to do onsite facility orientation, trainings, and meetings. Telework may be granted after training is complete.** Under the Chief, Pharmacy Service the Pharmacy Technician is a highly specialized, efficient, motivated and customer-friendly technician who is responsible for the technical management of all patient care assistance activities regarding the Pharmacy Contact Center. The primary duties of this position are performed in the Pharmacy Contact Center (PCC) of the VISN 8 Clinical Contact Center. The Pharmacy Technician is responsible to achieve First Contact Resolution (FCR) when possible for all Veterans who contact the PCC and will maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care. Also performs all processes and procedures involved with all program areas of the Pharmacy Service as requested. The overall responsibilities typically include, but are not limited to: Receives telephone calls and VA Health Chat messages from Veterans and provides First Contact Resolution whenever possible to Veteran needs. Provides the highest level of customer service to Veterans who reach out to the Clinical Contact Center and performs daily work assignments in a timely and efficient manner. Follows through on all prescriptions problems by phone or VA Health Chat through CPRS, ensuring Veterans do not run out of medications. Answers questions from pharmacy and non-pharmacy personnel regarding outpatient procedures. Interacts personally with Veterans or their representatives to assure medication profiles are updated, reviewed, and needed prescriptions items or prosthetics supplies are appropriately processed. Accurately fills prescriptions orders by selecting correct product based on label requirements and assures each item is filled and labeled according to all applicable standards. Processes batch refill prescription ordering for mail-out processing and ultimate fulfillment of Veteran requests. Work Schedule: From 7:00 a.m. To 10:00 p.m., rotating shifts (7 days/week). Required to be on Call. Duty hours are flexible and variable, other tours will vary according to rotation assignment. Includes to work on weekends and holidays. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.