PLEASE NOTE: This position is an overnight shift position, 11:00pm - 7:30am. Please only apply if this shift works for you.
Performs reception and clerical functions including response to requests for medical records and release of information, completion of death certificates, preparation and scanning of loose charting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Utilizing excellent customer service skills, greets and provides assistance and/or direction to all persons entering HIMS. Maintains departmental security by screening all departmental visitors and permitting access as appropriate.
Answers and triages telephone calls and distributes facsimile information. Opens, reviews and distributes incoming mail as appropriate.
Identifies and triages requests for medical information received via telephone or in person. Assists requesters with completion of authorizations. Completes requests for medical information in the absence of a Release of Information representative for treatment purposes.
Assigns access to medical records within the electronic record systems to external requesters.
Generates death certificate in conjunction with physician completion and coordinates with Nursing, Pathology, Medical Examiner Investigators, Funeral Directors and Physicians all functions necessary to assure completion of death certificates and the release of deceased patients' remains.
Prepares, scans and indexes ancillary service reports and other loose medical record documents for patient records.
Scans medical record documents using HIMS department scanners and verifies accurate indexing of medical record documents. Maintains the medical record batches in a neat and orderly manner.
Locates and retrieves medical records for patients being treated at the hospital as well as for reviews and conferences. Manages each request received and provides follow up to HIMS Representative Management team and requester as assigned work is processed.
Locate, retrieve and/or coordinate the retrieval of medical records and/or medical record information within HIMS as deemed necessary in the completion of job responsibilities as it relates to quality care or recovery audit contracting process.
Accounts for disclosures of patient information in the release of information tracking system.
Retrieves records (current discharge day and older) and ancillary reports from each patient care unit and other sites of service. Retrieves loose documents or ancillary reports that have been separated from the body of the record.
Bundles and packs discharged patients' medical records for transport according to department policy.
Performs timely and accurate copying of patient charts for transfer to speciality units within Christiana/Wilmington Hospital, other agencies or institutions.
Processes Employee Health records and files them into the Permanent File area.
Utilizes general office equipment and computer systems/software applications necessary to perform functions.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with patients, physicians and other house staff, attorneys and paralegal personnel, government officials, funeral directors, medical examiner investigators, insurance companies, sales representatives, interdepartmental and intradepartmental personnel, and the public.
DIRECTION/SUPERVISION OF OTHERS:
Immediate: Customer Service Supervisor, HIMS
Indirect: Senior HIMS Representative, HIMS
Associate Director, Operations, HIMS
Dept. Head: Corporate Director, HIMS
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
Two years of office experience dealing with the public, preferably hospital related.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to communicate efficiently and effectively in both written and verbal form
Ability to deal with others at a variety of levels with diplomacy and tact.
Ability to learn and utilize a multitude of software applications used in HIMS.
Ability to work in a high volume, high stress area.
Ability to organize work while managing multiple priorities
Ability to work independently within established guidelines.
Ability to type 35 wpm
Knowledge of alphabetic and numeric filing systems.
Bending, stooping, lifting, reaching, carrying records not in excess of 15 lbs.
Pulling and pushing carts of records not in excess of 28 lbs.
Routine office environment.
Frequent travel between between locations.
Internal Number: JR57004
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.