Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Care Redesign Project Manager
The successful candidate will have excellent leadership and project management skills and will be responsible for facilitating continuous improvement care redesign initiatives throughout the health system using project management, quality improvement, change management, and Lean Six Sigma methodologies. As part of the Care Redesign team, the facilitator will identify opportunities, implement solutions, and sustain improvements. This role will also coach and train clinicians and other members of the care delivery team on improvement tools.
Primary responsibilities include:
In partnership with physician and nursing leads, use expert knowledge of performance improvement techniques and methodologies to coach teams through the design and implementation of strategies to improve performance and execute interventions
Oversee daily operations and project management of Care Redesign teams: schedule meetings, plan agendas, develop meeting materials, facilitate and lead meeting discussion, summarize decisions and next steps, assist in communication and deliverable development, develop implementation plans, and undertake additional tasks in line with the DUHS Care Redesign Program
Use spreadsheets, visualization and statistical software (i.e., Excel, Tableau, and JMP) to effectively analyze data from different sources. Guide teams' focus to areas with the greatest need for improvement in the domains of clinical quality, patient experience and the cost of care
Establish key performance indicators, performance targets, and dashboards for performance monitoring
Produce reports, ad-hoc analyses, and presentations related to care redesign improvement work
Perform other related duties, administrative or otherwise, incidental to the work described herein
Knowledge, Skills and Abilities
Strong project management and facilitation skills – competitive candidates have experience leading large teams (20+ people) of diverse clinical and non-clinical backgrounds
Clear and concise written and verbal communication skills
Expert knowledge of process improvement techniques as would be gained from certification and use of tools taught in Six Sigma Black Belt, Green Belt, and Lean training or from certification from the National Association for Healthcare Quality (Certified Professional in Healthcare Quality (CPHQ))
Expert knowledge of data analytics and visualization so that all team members can quickly understand and synthesize the information
Ability to manage multiple projects simultaneously through effective priority setting, efficient use of time, and high degree of organization with attention to detail and accuracy
Computer skills: Microsoft Office - Word, Power Point, Excel, Outlook, Access, Visio; Adobe; Tableau; JMP
Project management skills: create project plans and manage multiple parallel deadlines, ability to identify roadblocks proactively and formulate mitigation plans
Change management skills: stakeholder analysis, communication plans, organizational readiness assessments
Bachelor's degree in business, engineering or health-related field is required. Six Sigma, Lean, or performance improvement training is required.
Minimum of 5 years work experience, including 3 years with significant responsibility for performance/process improvement. Experience leading performance improvement teams required.
Master's in business, engineering or health-related field (or related technical field) and 3 years of related experience.
Master's degree strongly preferred.
Experience in healthcare in an academic medical center.
5+ years of process improvement and project management experience.
Six Sigma Black Belt certification.
Required Qualifications at this Level
Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.
Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong analytical and communication skills. Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
Level 3 Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment.
Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work. Begins to assume an active role in improvement efforts as a facilitator or improvement expert
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.