A Clinical Resource Hub (CRH) is a repository of clinical and administrative staff that serve all Veterans Affairs (VA) facilities within a Veterans Integrated System Network (VISN). This position serves as a virtual Clinical Pharmacy Technician for the CRH program. The CRH Clinical Pharmacy Technician helps veterans maintain access to their medication as facilities move from CPRS to the Cerner platform. CRH Pharmacy Technician services will be conducted virtually via Cerner, telephone, secure messaging, or other platforms. The VISN 20 CRH Pharmacy Technician will serve as a resource for Medical Center Pharmacy Services within VISN 20 but may serve other VISNs as needed through Electronic Medical Record Modernization. This position is at the Boise VA Medical Center. Duties include but are not limited to the following: The CRH Clinical pharmacy technician serves as a primary liaison between veterans, veterans' care givers, pharmacy staff, and providers. Answers all incoming pharmacy related calls entering the telephone triage center and/or those transferred to the pharmacy queue. Answers incoming secure messages or equivalent Cerner consumer messages in the pharmacy queue. Provides assistance to veterans by updating in Vista or requesting updates in Cerner to permanent and/or temporary addresses. Processes refills, tracks and provides the status of filling and delivery of prescriptions processed at Consolidated Mail-Out Pharmacy (CMOP). Requests refill/renewal of prescriptions in VHA Electronic Health System (Cerner). Documents all correspondence with providers and veterans in VHA Electronic Health System (Cerner). Utilizes pharmacy information systems to identify allergies and basic therapeutic problems such as duplicate therapy with drugs in the same drug class and alerts the provider/pharmacist to the possible need for clinical intervention. Reports medication close calls/errors through appropriate channels such as Joint Patient Safety Reporting (JPSR). Works with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions. Refers veterans to appropriate providers for extension of prescriptions. Provides the veteran with information concerning medication fills, future fills, and status of his prescription. Triages questions requiring professional judgment appropriately to a pharmacist, PACT (Patient Aligned Care Team) provider and/or triage registered nurse. Provides appropriate information to veterans on proper use of medications, referring questions requiring professional knowledge and experience to a registered pharmacist. Reads and interprets prescriptions for completeness. Identifies missing pertinent information and corresponds with providers for clarification. Educates the veteran on proper usage of the automated phone service. Assists with the detection of problems with the automated refill system and reports accordingly. Provides staff with needed information, telephone call information, and takes messages as appropriate. Work with VISN 20 Call Center telephone triage to improve customer service. Participates in total quality improvement activities, service process assessment and action teams and continually seeks to improve services. Collects data for quality improvement purposes. Proposes renewals for provider approval. This requires accurate and careful review of past prescription, ordering of renewal, and appropriate routing to provider and pharmacy. b. Processes Community Care (X-Rx) prescriptions electronically sent by non-VA providers. Reviews Community Care authorizations to determine eligibility for electronically sent prescriptions. Completes PDMPs. Complete medication history reviews per policy prior to provider visits. Enters non-VA/home medication documentation for provider sign off. Assists in other patient care areas as deemed necessary to maintain the consistency of overall pharmacy services. Including but not limited to consult management and population health management. Assists in training pharmacy technicians. Shares expertise with teams and sites, as needed, for overall team improvement in implementation of EHR modernization efforts. Travels to medical centers and provides on site support for pharmacy staff during Cerner implementation. Provides virtual assistance for sites upon Cerner go live. Work Schedule: Monday-Friday; 7a.m.-3:30p.m. MST Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.