JOB SUMMARY: The Lead Patient Service Coordinator provides clerical and administrative services to the Vanderbilt Lung Screening Program (VLSP) Practitioner by assisting patients with incoming calls about the program, scheduling lung screening exams and follow-up appointments, providing insurance/pre-auth support, tracking follow-up care, data entry into software tracking programs, and serving as a positive and helpful resource to patients for lung care navigation. This position will have dual reporting lines to the NLI Front Desk Manager and the VLSP Practitioner.
Accept incoming calls from potential patients
Schedule/reschedule lung cancer screening exams
Check schedule in advance and contact patients to confirm LCS qualifications/insurance
Request orders from providers, check orders for accuracy
Arrange peer-to-peer pre-auth calls with APC
Track follow-up imaging and appointment compliance
Contact cancellations/no-shows for rescheduling
Print/mail result/reminder/now-show letters
Arrange referrals and track appointment compliance with Lung Nodule Clinic, follow-up diagnostic testing for incidental findings
Data entry to LungView for ACR compliance and research
Track procedures completed and cancer diagnoses; enter pathology reports to LungView
Follow-up with patients on smoking cessation plans, referrals to Quitline and research
Assist with administrative/clerical needs of future research projects
Other duties identified to assist the VLSP Practitioner achieve a high level of program efficiency and productivity
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.