The incumbent serves as a Clinical Pharmacist (CP) in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Clinical Pharmacist is responsible for providing optimal clinical and pharmaceutical care activities in the VISN CCC in accordance with the department's mission, vision, and goals. Major Duties: Professionally receives and handles escalated telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including: appropriate use of medications and medical devices, basic billing inquiries, clinical questions, medication refills/renewals, drug-drug interactions, adverse effects, food-drug interactions, product availability, and pharmacy policies as appropriate. Monitors provider's orders for appropriateness of therapy and reports drug errors, adverse drug reactions, allergies, incompatibilities, side effects and patient compliance issues and appropriately interacts with the ordering provider or attending as needed. Actively reviews patient medication regimens for cost effective drug selection, dosing, contraindications, therapeutic duplication, appropriate route and method of administration, drug interactions, and therapeutic outcomes as required. Provides findings and responses to drug information requests to prescribers in a timely manner and provides appropriate alternatives to current treatment plans as needed. Utilizes patient care information systems such as VistA and CPRS to obtain critical patient data elements and to document clinical interventions and other pertinent patient care issues in a timely and professional manner. Manages recalls and medication shortage situations by substituting alternate dosage strengths or products per facility policy. Enters supply orders appropriate for patient care per VISN CCC policy. Manages various actions, as appropriate, for medication orders to include flagging prescriptions, managing view alerts, using the "hold" function, and generating unsigned discontinued orders using the "service reject" function. Reviews prescription renewal verification requests and takes appropriate action to extend refills until the next scheduled appointment under the provider's name per VISN CCC policy. Obtains medication histories from patients and summarizes significant findings in the medical record and/or to the provider as appropriate. Performs medication reconciliation at all transitions of care, including updating the medication profile to reflect an accurate, active list of VA and non- VA medications. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities. Reviews and evaluates requests for non-formulary and restricted drugs for appropriateness and compliance with established criteria where applicable. Supports the goal of processing all medication requests in a timely manner by consistently meeting established VISN CCC standards and exhibiting proficiency in all assigned categories. Processes secure messages appropriately and in a timely manner as assigned. Maintains professional competency, licensure, therapeutics and disease management and continuing education requirements by keeping abreast of current medical and pharmaceutical literature, new drugs and therapies, and applies this knowledge in his/her daily duties. Has a good working knowledge of information resources such as Micromedex, Clinical Pharmacology, Up To Date, Facts & Comparisons, or other relevant pharmaceutical references, both written and electronic. Participates in continuous daily improvement, Unit Practice Councils and similar quality improvement initiatives. Participates in the training and in-servicing of pharmacists, pharmacy technicians, pharmacy residents, pharmacy students, and other medical center personnel as required. Acts as a point-of-contact for outside services in assisting with patient care issues. Work Schedule: Rotating shifts between 7:00am-7:00pm. May include weekends and holidays. Will be discussed at interview. Virtual: This is a virtual position. The salary identified above is for Tomah, WI and may be different depending on negotiated location. Position Title/Functional Statement #:Clinical Pharmacist (CCC)/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.