This position is responsible for completing the financial clearance process within patient access which includes schedulingandregistration activitiesincluding insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience topatients, families and other customers. ThePatient Access Services Rep(PAS) must be able to articulate information in a manner thatensurespatients, guarantors and family membershave clear expectationsof their visitandunderstand theirresponsibilities.
Current Schedule: Nights/Week One: Monday through Sunday / Week Two: Off
Thejobexpectations for thePAS Reproleincludes, but is not limited to the following:
Provide scheduling and registration support for patients.
Deliver an exceptionalcustomer serviceexperience to patients, families and other customers through consistently demonstrating Fairview behaviors.
Manage daily worklists and resolveassignedtasksin a timely and efficient manner.
Adhere toall compliance and regulatory requirements.
Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Minimum Qualifications to Fulfill Job Responsibilities:
1+ years of customer service experience.
1+yearsof applicablecomputerknowledge andskills.
High School Diploma, GED, orPost-Secondary Education
Previous experience in a clinical settingwith registration experience
Additional Requirements (must be obtained or completed within a period of time) :
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.