Oversees the operations of the defined facility. Responsible for program development and growth, mid-manager development, equipment and facilities, patient experience, and all components of Service Excellence. This position oversees projects that involve other ancillary departments, and provider and employee engagement for the region. This position partners with the leadership team to ensure goals and performance are aligned with the organization's broader mission, vision, and driving strategies. Responsible for community relations in surrounding areas. Plans, directs, and partners with service line leaders on clinical program development and performance improvement. Designs, implements, manages, and measures the results of a variety of programs and initiatives essential to the growth of the platform while improving the hospital's position in the region.
Manages the operating results for assigned areas.
Serves as department liaison with outside constituents and as an active participant in assigned management forums.
Assumes interim leadership responsibilities in the case of managerial turnover and provide leadership support as needed to inpatient and outpatient managers.
Assumes leadership responsibilities for service lines as needed and assigned by senior leadership.
Develops business plans for new services and operational areas in assigned area of responsibility.
Interfaces with service lines to ensure that platform capital project submissions are prioritized.
Oversees the development and implementation of strategic and tactical operational plans related to initiatives in areas of responsibility.
Provides operational guidance on project concepts suggested by leadership and by leaders of various departments.
Monitors operating results and progress regarding to operational plans, establishes systems for tracking and monitoring performance.
Support facility master planning and space utilization.
Promotes and coaches a cost conscious approach to resource utilization that encourages staff participation and establishes accountability.
Identifies opportunities and plans approaches for improved resource utilization.
Ensures that costs are monitored and evaluated, and prepares action plans for improvement.
Rounds on patients and staff on a regular basis to facilitate staff and patient engagement.
Takes an active role in the development and execution of platform-specific and system-wide patient experience and quality initiatives.
Manages the financial performance of all assigned areas.
Coordinates and oversees development, implementation, and monitoring of variances of capital and operational budgets Implements activities and tools that consistently educate and focus staff on key performance indicators.
Coordinates special requests for data, ensure requested reports are delivered accurately and timely with appropriate analysis of requested report.
Supports, motivates and guides careers of direct reports and operational team members.
Actively participates in resolving employee problems and conflicts as needed.
Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff and department leadership.
Monitors all incidents, serious and sentinel events, and ensures all events are reported immediately.
Assists with PI staff with root cause analysis and action plan development.
Monitors Administrator on Call program, including call log, for trends and events that require attention of leadership.
Acts as a resource for physicians and coordinators for patient and customer-related issues.
Work is typically performed in an office environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and/or completed Administrative Fellowship (1 year of Administrative Fellowship = 1.5 years relevant experience).
Master's Degree- (Required)
Minimum of 5 years-Relevant experience* (Required), Minimum of 5 years-Managerial/Supervisory (Preferred)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.