Schedules procedures, in collaboration with physician's offices, for various departments (Operating Rooms, Surgicenters, GI Labs and CHR Procedure Rooms) on Christiana and Wilmington Campuses, assuring the availability and proper utilization of resources including time, equipment and personnel.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Negotiates with Physician's office staff for dates and times to accommodate their requests for scheduling procedures. Analyzes automated scheduling grid to determine availability of requested date and time, differentiating between block and non-block designations for each scheduling area, service or physician.
Selects correct Preference List from Surgeon's File Listing that will request and reserve accurate instrumentation, supplies and equipment for each scheduled case.
Maintains on a daily basis the correct quota of cases needing ICU beds scheduled in COR.
Utilizing a proficient knowledge of basic OR equipment/instrumentation, identifies conflict associated with case requirements.
Runs Implant verification report to insure implants ordered and received for scheduled cases.
Collaborates with PCC to resolve time conflicts, contacting Surgeon's offices requesting time changes or adjustments in case schedules that will provide a positive outcome for both the patient and surgeon.
Works with Physician's office staff, PCC and anesthesia in addressing and scheduling special requests for specific dates and times or requests to start earlier or later than originally scheduled.
Utilizes knowledge of Surgical Diagnoses and collaborates with PCC and Anesthesia to process scheduling of urgent case requests.
Utilizes competently SurgiNet software in capturing patient information and completing designated fields for accurate transmission and use by Admitting, Bed Control and PEP Departments for positive outcomes in patient care.
Utilizes the Surginet Scheduling Systems, Inquiry Functions, in a competent manner to guarantee accurate and timely scheduling.
Collaborates with the PEP Staff in updating patient data in SurgiNet system.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with physician office staff, employees and other hospital staff.
DIRECTION/SUPERVISION OF OTHERS:
Senior Surgical Scheduler/Supervisor, Surgical Services Scheduling. Receives direction from NM/PCC.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School graduate or equivalent.
Three years clerical experience.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge and understanding of medical terminology
Knowledge of organizational skills.
Skill in oral and written communications.
Knowledge of CCHS and departmental policies/procedures.
Knowledge of scheduling functions for specific departments.
Knowledge of performance improvement purpose and procedure.
Ability to act independently within established procedures and policies.
Ability to exercise diplomacy, judgment and tact.
Ability to maintain patient confidentiality.
Ability to type accurately at 40/50 wpm.
Ability to perform mathematical functions and calculate percentages.
Ability to read, accurately spell and use medical terminology.
Ability to locate and use reference books and manuals on the unit.
Ability to operate hospital computer systems, printers, Fax and other office machines in a safe and accurate manner.
Ability to effectively communicate, utilizing verbal and written skills.
Ability to plan, organize and handle various tasks simultaneously.
Ability to stand, walk, bend, lift, push, carry, reach, twist, handle, stoop, climb as per unit Physical Demands Checklist.
Frequent exposure to biological elements with occasional exposure to chemical and environmental elements as per unit based physical Demands Checklist.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.