Top Reasons to Work at AdventHealth Hendersonville
Beautiful Scenic Mountains
Co-workers that feel like family
Faith based organization
Employee Referral Program
Educational Reimbursement Plans
Full Time Days
You Will Be Responsible For:
The financial counselor responds to all patient inquires received via walk-in visit, including, but not limited to, the following activities:
Add insurance information to Cerner and initiate claims process
The financial counselor reviews census activity reports from prior day
Check self-pay patients in account history/notes for possible Medicaid or other insurance information and verify coverage if located. Also verify whether local translator is involved with patient
Check for availability of Cobra coverage
Check Medicare IP/Obs accounts for LTR & coinsurance days, as well as possible HMO coverage or Hospice involvement
Refer accounts to eligibility vendor
Notify case management of any changes to information from time of original paperwork
The financial counselor processes financial assistance applications received at the hospital and sends to CBO for final disposition
ER short forms noted on account, then filed/scanned according to CBO instructions
The financial counselor will process upfront applications for extended pay program, including credit scoring and review of payment history on prior accounts with the program.
The financial counselor will work registration CFUM for updates (*R) and assist with CCT updates
Notifies manager of recurring errors and assists with education as needed
The financial counselor enters newborn Medicaid information on the web portal.
The financial counselor processes deposits for upfront collections & walk-in payments.
Rekeys or rescans returned checks as needed
The financial counselor assists Patient Access Manager with other duties as requested.
What you will need:
High school diploma or equivalent. Computer literacy. Knowledge of medical terminology and billing requirements for 3rd party payors.
The PFS financial counselor is responsible for assisting walk-in patients with questions or payments. The counselor will assist the Patient Access Manager as liaison to the central billing office, maintaining communication and information flow between the CBO and the hospital. The financial counselor performs all activities in compliance with applicable state, federal, or regulatory guidelines.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.