Pharmacy Technician - Customer Service Representative
Location: Saint Louis, Missouri
Internal Number: 1905177BR
Job Description As a Pharmacy Technician-Clinical Support Services within the Centralized TPN Center of Excellence (CTET), you will be assisting the pharmacist and communicating directly with patients who receive home nutrition support and other medications. This communication will occur over the telephone and you will be responsible for supporting a variety of essential tasks that result in safe and quality patient care. Examples include: facilitating timely nutrition & medication deliveries, assuring patients have the supplies and equipment needed to infuse their therapy, working within our pharmacy system to provide standardized data entry that supports billing, prior authorization and lab tracking. The Pharmacy Technician- Clinical Support Services position is responsible for utilizing their clinical knowledge and excellent customer service skills to provide our patients with the smooth, friendly service and delivery of their medication to their homes. You will make a difference by bringing your personal touch and clinical experiences that will support our patient's one on one care. As part of the Coram CVS/specialty infusion team, you will have an important, uniquely rewarding role putting your Pharmacy Technician skills and experiences to work using telephonic clinical coordination. CVS is a national leader in the home infusion field, as you will be leading an innovative and bold initiative aimed at transforming health care and pharmacy leveraging new and emerging information technologies and channels. Additional responsibilities of the Pharmacy Technician-Clinical Support Services include:
Assist the pharmacist in obtaining authorization for pharmacy services as requested; validate insurance coverage and communication with patients
Gather information for the initial admission of new patients and review all new charts to ensure that all necessary nursing paperwork is included.
Manage the schedule for patient deliveries, manage inventory, create and maintain supply templates in the pharmacy computer data-base.
Document all supply management activities in the patient medical record.
Participate in on call rotation as indicated by staffing and business needs.
Required Qualifications - Active state Pharmacy Technician license required as outlined by state guidelines - Minimum of 1+ years of pharmacy technician experience
COVID Requirements COVID-19 Vaccination Requirement CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications - Home infusion experience - National Pharmacy Technician certification preferred - 2+ years of pharmacy technician experience
Education Verifiable High School diploma or GED is required.
Business Overview At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Now hiring in your community CVS Pharmacy’s 60,000 Pharmacy Technicians are the first point of contact for patients visiting our retail locations. As a CVS Health Pharmacy Technician you will use your knowledge and skill to help thousands of people get the medications they need to improve their health. To learn more about the different kinds of Pharmacy Technician roles, and other current openings, select from the dropdown below. We’re actively hiring pharmacy technicians to help administer COVID-19 vaccines and care for patients across the United States. Learn more at https://jobs.cvshealth.com/2020. About CVS Health At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.