To function as a vital healthcare team member and provide office and clerical support to the Infection Prevention office.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
General responsibilities include:
Works collaboratively with the Infection Preventionists and other administrative and/or clerical personnel in the department to meet the department's needs.
Maintains an accurate and efficient electronic/ paper filing system to ensure easy access for others in department
Responds to requests in a responsive and courteous manner and assures that customer's requests and expectations.
Provides State, Federal and other regulatory agencies with information that is required and/or requested in a prompt and efficient manner.
Demonstrates compliance with system-wide and departmental policies and procedures and mandatory education requirements including but not limited to safety, infection prevention, attendance and dress code.
Attends departmental meetings and inservices as required.
Assumes responsibility for ongoing professional growth.
Maintains and advances knowledge of computer software (Outlook, Powerpoint, Word, EXCEL, etc.) and utilizes appropriately in daily functions. Knowledge of Cerner Powerchart is preferred.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs assignments that need to be completed, even when outside the scope of routine responsibilities and adaptable to changing departmental conditions: teamworker.
Performs clerical duties to enable the Infection Prevention department to facilitate an organized work environment that include:
- Handles some scheduling of meetings and is able to set up any additional support for meetings as directed by manager.
- Provide support to do mailings & make photocopies
- Requests patient records from Health Information Management Department if necessary.
- Acts as department courier as needed
- Answers phone calls assisting caller with correct information
Provides office support through daily distribution of inter-office mail, routing phone messages and paging as requested
Organizes information and references in appropriate manuals
Data entry responsibilities include:
Data entry as needed to support Infection Prevention program (National Healthcare Safety Network Surveillance of CDC data base, and any current focus studies as requested
Maintains, utilizes and advances knowledge of software required to support various data entry systems
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with Infection Preventionists and other departmental staff to maintain efficient office flow.
Regular contact with the Manager and Director of the Infection Prevention department.
Frequent phone or electronic contact with regulatory agencies in the State.
Frequent contact with caregivers on the in-patient and ancillary areas of all facilities.
DIRECTION/SUPERVISION OF OTHERS:
Reports directly to the Manager of Infection Prevention
Receives assignments from Manager of Infection Prevention.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalent.
Secretarial training or related work experience required.
Knowledge of computers and good skills in: Outlook, Word and Excel required; Access and Power Point preferred.
Knowledge of medical terminology preferred.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of and competence in use of computer software and willingness to adapt and learn new programs when necessary.
Skilled in interpersonal relations to handle a variety of people/situations.
Ability to exercise judgment, tact, and diplomacy.
Ability to act independently within established procedures and policies.
Ability to maintain patient confidentiality in compliance with HIPPA regulations.
Ability to perform basic mathematical functions and percentages.
Ability to read and spells accurately and uses medical terminology.
Ability to locate and use reference books and manuals in the department.
Ability to operate hospital computer system, printers, fax and copy machines safely and correctly.
Ability to organize and prioritize multiple requests.
Walking to and from offices/all campus sites and patient care areas
Lifting or carrying files or packages for distribution.
Intermittent and sustained periods of sitting and using computer terminal.
Low to moderate risk of exposure to infectious conditions from patients and/or visitors to the patient care areas.
Travel between all System Campuses possible
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.