Registration Representative Sports Med and Rehab FLOAT
Location: Winter Park, Florida
Admin / Clerical
Internal Number: 22000987
Registration Representative - AdventHealth Sports Med and Rehab FLOAT
Location Address: Locations throughout Orange, Seminole and Osceola Counties
Join our team of over 40 Outpatient Clinics across Central Florida as we continue to grow! You will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We have career opportunities in Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties for dedicated Team of therapists, clinicians and staff willing to carry on AdventHealth’s mission in the communities we serve.
Top Reasons to work at AdventHealth Sports Medicine & Rehab
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits available your first day, market-driven wages and career development opportunities.
Support for continuing education, learning and advancement of the Therapy profession.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Be part of a Team of Winning Care that supports Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.
Work Hours/Shift: Monday - Friday, 7:00 am - 7:00, shifts will vary, 8 hours per day
You Will Be Responsible For:
Consistently living AdventHealth Services Standards: Keep Me Safe, Love Me, Make It Easy, Own It, to ensure that every person, every time has an exceptional experience.
Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Assists all customers, guests, patients, and healthcare team with appropriate information requested
Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient's visit and as directed by Rehabilitation and Sports Medicine Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility
Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation
Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing the facility
Proactively seeks assistance to improve collections. Reviews all collection reports in a timely manner, as assigned by leadership
Performs eligibility and benefits verification and re-verification applicable to patient's visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Rehabilitation and Sports Medicine customer service escalation plan
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners' registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime
Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times. Maintains area-specific productivity standards as observed via documentation, by scheduling each patient while following guidelines established by Rehabilitation and Sports Medicine Leadership
Oversees prompt faxing of treatment plan of care, Status/Discharge Reports to physician's office, insurance companies, Work Comp, and other entities as required. Requests signed prescriptions as needed. For Outpatients Only - Monitors audit error reports and updates Medicare accounts, as needed
Assists staff with patient care, treatment and other tasks by correctly and promptly carrying out assigned activities/duties
Complies with facility compliance plan, rules and regulations of all local, state, and federal agencies, and with the standards of all accrediting bodies and payers as evident through documentation reviews, tracers and rounds results. Takes responsibility for the environment of care by monitoring and tacking action as needed
Performs other duties as assigned
What You Will Need:
High School Graduate or Equivalent
Ability to serve as clinic liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time Ability to be responsive to ever-changing matrix of needs and act accordingly.
Self-motivated and quick thinker
Basic computer skills and knowledge of Microsoft Office
Ability to communicate professionally with an acceptable use of English and spelling
Successful passing of the HR typing/grammar/math requirements
Under supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient's visit and as directed by Rehabilitation and Sports Medicine Leadership. Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Facility Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.