Directs, manages and implements programs to ensure efficient operations of the Revenue Cycle program in order to provide patient access services while generating sufficient revenue and cash flow to support operations and strategic initiatives. Responsibilities include managing, formulating new programs, identifying areas of opportunity for program improvement, benchmarking against industry best practice models, reducing duplication of effort while increasing efficiency and resolving any scheduling, registration, and financial clearance concerns.
Directs enterprise-wide access revenue cycle functions for the multiple entities to include, but not limited to call center management including both inbound and outbound operations, patient access and registration, admissions, central registration, Emergency Department patient flow and registration, point-of-service programs, financial counseling, frontend customer service, pre-financial clearance, cost estimation, cashiering, template management, workforce management, call center analytics, patient experience initiatives, access related mobile applications and various revenue related issues.
Provides strategic direction to these functions and how the functions in question inter-relate to the other revenue cycle functions.
Communicates the departmental activities to revenue cycle senior management as it relates to system-wide access metrics, point of service cash collections, departmental performance, denial management (non-authorized services), staff turnover, variance to workforce management results, incentive performance, and customer service results.
Ensures coordinated activities with respect to all patient access and revenue cycle needs.
Develops, implements and direct various quality and patient experience initiatives to ensure continuous monitoring and improvements within the revenue cycle process.
Facilitates various technological initiatives in support of business process improvements.
Assists with the establishment of a training program and various educational forums.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Required), Master's Degree- (Preferred)
Minimum of 9 years-Relevant experience* (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.