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Position Summary: The Patient Service Representative (PSR) is generally responsible for three pre-analytical functions: patient registration and order entry, phlebotomy, and specimen processing. The percentage of time spent in each of these functions will vary with location. The PSR may also be responsible for specimen pick-up in offices, report sorting and delivery, supply delivery, and other tasks related to the operation of the specific location. This is a high-visibility position with primary outpatient and/or inpatient contact. Work situations require professionalism in demeanor, communication and dress, an ability to establish trust and confidence with patients and/or patient families, and a service approach to the job. Internal contacts include other laboratorians and other facility co-workers; external contacts include patients, families, office staff and physicians.
Minimum Requirements: One year phlebotomy experience preferred Previous experience dealing with the public preferred
Education/Licenses/Certifications: High school graduate or equivalent preferred Current Medical Assistant-Phlebotomist Certification or Medical Assistant-Phlebotomist eligible (must complete the training and submit application within 90 days of Hire) Completion of phlebotomy course or training preferred
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.