JOB SUMMARY: This is an exciting, multi-faceted role with high levels of stakeholder engagement. Perfect for a highly motivated professional! Under general supervision, design, test, and implement Website and content updates to meet stakeholder needs. Design and develop user interface features, site animation and special effects elements. Provide primary user support; perform system analysis and program development on assigned projects using independent judgment. Opportunity available to engage in videography, including green-screen and post production. Facilitate content for on-line social media imagery to enhance web presence and project manage regular content updates that support organizational strategies and goals.
In addition to web and media services, this person will be available to provide onsite technical support to customers in maintenance and support of electronic technologies, networks, media services, web-based communication tools (ex. Zoom) and software applications with occasional guidance. Troubleshoot standard problems in support of end users. Responsible for timely process performance including problem recognition, research, isolation, resolution and follow up steps. Provide desktop support and other support functions in support of customers where central IT HelpDesk is unable to meet service needs. Perform various administrative duties including documentation, inventory, liaise with Central IT to assess security vulnerabilities and work to resolve. Assist customers and elevate issues when necessary. Must be able to effectively work with others to solve medium to complex problems.
Department/Unit Summary :
VUMC's Department of Emergency Medicine is a leader in clinical care, education and research . The Department has over 40 staff and 60 faculty across seven divisions: airway management; emergency medicine services; global emergency medicine; medical photography; emergency medicine research; simulation; and ultrasound. As the only adult and pediatric Level 1 trauma center in Central Tennessee, VUMC's combined emergency departments see over 130,00 patients annually. The Department of Emergency Medicine physicians currently provide services at Vanderbilt University Hospital, the Emergency Department of the Nashville Veterans Administration Medical Center, and Vanderbilt Wilson County Hospital's (VWCH). The department is ranked tenth nationally by NIH funding. With an extensive research infrastructure, the department is a leader in designing innovative department-based research and garners high accolades in both its industry and federally funded studies. Faculty and researcher's in the department produce numerous peer-reviewed publications and are well regarded by their peers nationally and globally. Recently, in partnership with the Institute for Medicine and Public Health (IMPH) and the Center for Health Services Research, the Department established a Center for Emergency Care Research and Innovation (CERI) to help determine the best care for patients who experience trauma or require emergency services even before going to a hospital. CERI's goal is to provide the infrastructure and resources to further develop collaborations of clinical investigators and to recruit and to mentor junior and mid-career investigators and research staff. CERI is expanding existing collaborations between and among investigators in the Divisions of Emergency Medicine; Trauma and Surgical Critical Care; Allergy, Pulmonary and Critical Care; as well as other divisions in the Departments of Medicine, Pediatrics, Biostatistics and Health Policy. Education is a priority for the department. There are currently 39 residents in this highly regarded and sought-after program. Much of the residency program's stellar reputation rests on the efforts of faculty members and upper level residents who view excellent teaching as a core component of their responsibilities. The fourth-year medical student rotation is the highest rated required clinical rotation in the medical school. Currently, the Department offers fellowships in emergency medicine services and event medicine; ultrasound; simulation; global emergency medicine; sports medicine; and emergency medicine education.
View how Vanderbilt Health employees celebrate the difference they make every day:
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Design new Web sites, computer programs, and systems to meet user needs, including design guidelines with color, font, and HTML coding standards for Department Web sites.
Backup all sites and working files regularly and archive current and old versions of all files for easy reference of the formation of Web sites.
Develop information architecture for the Web sites, including ire-framing for all levels of sites with navigation interface based on user-centered design.
Develop HTML & CSS coding using text editor to conform to web browsers on both Macintosh and Windows platforms to meet W3 standards, and ensure error-free code.
Develop graphics using Adobe Photoshop and ImageReady that use the Web-safe color palette and are optimized for quick load times.
FTP, SSH, SFTP updated HTML and graphic files to the servers as needed.
Use control system software via terminal access to coordinate efforts with others working on projects.
Assure existing programs are current and meet the needs of the user:
Ensure that the files served to the public are up-to-date with the most current information.
Conduct, or contract for, usability studies with target audiences to ensure navigation needs and goals are being met in the most efficient manner.
Analyze Web logs. Check for browser type, computer platform, connection speed, path traveled through the Web sites, and most commonly accessed pages. Compare number of unique hosts to determine percentage growth/reduction in visitation.
Submit the Web sites to major search engines.
Provide technical support to the Web responsible persons in the Department
Check email consistently for other maintenance issues.
Train and support Department staff responsible for updating Web sites.
Meet regularly and as needed with internal and external groups to develop look and feel of sites, and to establish priorities.
Provide other technical support to Department for desktop support, assist with inventory, liaise with central IT and end users to ensure up to date cybersecurity.
Identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance Department IT-related goals.
Subscribe to listserves appropriate for support, design and programming to keep up-to-date on latest advances in the field.
Regularly visit appropriate Web sites to learn cutting-edge support, graphic and programming techniques.
Attend conferences on Web design and development as approved by manager.
Attend regular user-group meetings at Vanderbilt and report updates to Department leadership. Also may attend meetings in the Nashville area to learn from peers in the field as approved by manager.
Develop appropriate documentation and project manage initiatives to timely and successful completion.
LAN/Desktop Support: Demonstrates fundamental competence in solving customer reported problems involving product availability. Able to use nonintuitive help desk tools to determine if problem is due to hardware, software or user know.
Security: Demonstrates the ability to respond quickly to reports from individuals. Takes immediate action to stop an incident from continuing or recurring. Determines whether an incident should be handled locally or reported to the IT Security Response Team. Works with the IT support staff to repair a system, restore service, and preserve evidence of the incident. Handles sensitive and other critical responses in a professional manner.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction: Provides guidance to entry level co-workers and Department physician and administrative leadership.
Develops Self and Others: Continuously improves own skills by identifying development opportunities. Invests time, energy and enthusiasm to help improve performance of self/others and gain knowledge in new areas.
Serve Others with Compassion and Kindness: Seeks to understand colleagues priorities, working styles and initiate opportunities to develop and strengthen relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Able to modify one's own communication style to suit different situations and audiences.
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.