Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
PATIENT SERVICE ASSOCIATE - DUKE PRIMARY CARE
Occupational Summary Work Performed N/AKnowledge, Skills and Abilities Level Characteristics management.Explain billing to patients Check- out skills. Knowledge of medical Schedule tests and procedures. Complete and distribute ancillary service requisitions.according to PRMO credit and collection policies. Determine the amount Strong verbal and written communication. Basic PC and data entry terminology and telephone etiquette. Demonstrated ability to organize relationships with others. Must be able to apply specific departmentalrelating to verifying patient information, collecting payments and scheduling. Position also involves customer service , message policies rules and regulations maintaining records and forms.establish and maintain effective correct appointment type, Prepare encounter forms. Investigate and account for missing encounterand prioritize work,provide forms. Audit encounter referrals. Coordinate and participate in a variety of duties associated with documents and communication standards patients. Make return oral and written instructions, interact tactfully with customers and procedure. Coordinate all labs/procedures as requested. Maintain physicians accurately,cards as indicated by daily clinic preparation process, patient identification, patient check entering the primary care physician or referring physician and private physician office charts.scheduling tests and procedures.forms for completeness and accuracy before batching. Batches encounter in/out, charge posting, cash forms or charge posting Prepare for clinic visits by reviewing next day patients and others. Report obtained medical information from patients and referring patients on required forms and obtain signature as required by policy completing next day preparation completely and timely. Disseminate messages according to practice management and patient appointment distribution, ancillary scheduling appointments by scheduling patients into the encounter forms.and preparation and requisition/transmittal documents. Copy, file and distribute insurance activities. Enter pre-visit orders and prepare new patient charts. Pickin Maestro Care. of cash to be collected based on insurance plan .Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro arrival in the practice.medical records, reports, petty cash and collections bag. File history records. Attach
HIPPA/Medicare documents to the Check-in patient uponand procedure. Completes visit. Present and educate Care as needed. Accurately identify the appropriate account for patient Answer telephone, take and deliver messages to physicians, nurses andup X-rays, office charts,sheets, ancillary reports and all other required patient record documentation. Return medical all Maestro Care check-in files and manage all appropriate alerts.Collect and post co-paymentsand balances on accounts due. Imprint all patient specific chart
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.