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Patient Access Coordinator - AdventHealth Medical Group
Location Address: 601 EAST ROLLINS STREET, Orlando, 32803
Top Reasons To Work At AdventHealth Medical Group
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Monday-Thursday 8am-5pm Friday 8am-1:30pm F/T Day
You Will Be Responsible For:
Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit, as directed
Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
What You Will Need:
High School graduate or equivalent
One year of hospital patient access or medical office experience
ICD-10 experience, Coding experience - preferred
Uses discretion when discussing personnel/patient related issues that are confidential in nature
Responsive to ever-changing matrix of practice needs and acts accordingly
Fluency in Spanish preferred
Capable of communicating professionally and effectively in English, both verbally and in writing
The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.