Careers

Concierge / Lobby Attendant- PRN ( Every Weekend)- AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa

• Advent Health Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift: PRN (Every Weekend)

You Will Be Responsible For:

• All tasks shall be performed in a competent, highest quality, and timely manner
• Conducting visitor registration processes.
• Ensures Service Standards in their personal appearance and the facility.
• Proactively interacts with all internal and external customers.
• Routinely circulates through the facility to ensure the customer's service experience.
• Conducts tours
• Conducts random interviews /surveys

What You Will Need:

• High School Diploma or G.E.D. Associates Degree.
• Minimum two (2) year of related work experience as a guest service representative in a hotel or large institute.

Job Summary:

• The Concierge - Lobby Attendant Delivers on AH Tampa’s promise to provide the highest quality welcome to all visitors, patients, families, and staff as they arrive in the hospital.
• Conducting visitor registration processes associated with the Visitor Management system.
• Ensures Service Standards in their personal appearance and the facility are being practiced consistently and maintains a clean environment.
• Proactively interacts with all internal and external customers in a timely and professional manner to ensure they experience a positive first impression.
• Provides timely and thorough assistance of hospital and area information.
• Routinely circulates through the facility to ensure each customer's service experience equals or exceeds their expectations.
• Conducts tours as needed, and answers inquiries from the general public.
• Conducts random interviews /surveys to ensure that the guest is receiving or has received excellent service.
• Is crossed trained on all entrances, lobbies and waiting rooms to assist in greeting during large events and high censes times.
• Other responsibilities include but are not limited to: providing hospitality services as outlined in the Guest Services Directory, following up on inquiries; coordinating requests for special arrangements; coordinating the escort or personally escorting guest to their destined areas; and interacting with all guests in a courteous and efficient manner.
• The concierge is on-site and available seven days a week, as well as holidays and, therefore, is required to work weekend rotation and occasional holidays. 
• All tasks shall be performed in a competent, highest quality, and timely manner in accordance with established regulatory, departmental and hospital policies and procedures.
• The incumbent will actively participate in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all, while implementing the principles of Advent Health.