ChristianaCare is currently recruiting for a Patient Experience Program Manager to perform the data aggregation and analysis for a deeper interpretation that drives improvement, working closely with leaders to anticipate the needs of customers and address service issues promptly and appropriately. The team plays the role of facilitator, analyst, and consultant - assisting and guiding all respective areas to redesign and improve processes, behaviors, and outcomes. They understand and recommend best practices based on survey results/reports and guide caregivers through the improvement process. Additionally, the patient experience team is responsible for managing and operationalizing system-wide performance improvement projects and several technology platforms. The team works
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To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.