Careers

PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Account Associate who will embrace our mission of Advancing Health Together.

***THIS IS NOT A REMOTE POSITION.  This position is on site, Mon - Fri.  Two days will be at Duke South, and three days at the PRMO Building, 5213 S. Alston Ave., Durham, NC 27713***

General Description of the Job Class:

This position is responsible for analyzing, reconciling, documenting and reporting cash and non-cash transactions in a timely manner in accordance with established guidelines and controls, maintaining logs for monitoring transaction detail and answering inquiries regarding records.  This is a high-performance position, which records and generates a variety of information related to the revenue cycle, thus requiring accuracy and knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve the desired results..

Duties and Responsibilities of this Level:

Financial Management 

• Prepare batch control forms for all unapplied cash transactions* which correctly identify the bank, depositing entity, deposit amount , payment amount, adjustment amount and type of batch
• Monitor batch control forms for accountability and reporting
• Track electronic remittances and match with bank deposits and EOB's via Hyland OnBase
• Enter and balance bank deposits to subledger postings on the Unapplied Cash Model
• Perform other related duties incidental to the work described herein
• Run and manipulate reports into Excel spreadsheets
• Process bank card requests, authorize bank card transactions and post to patient accounts as required
• Sort and review non payments detail for batching and routing to the appropriate team for resolution
• Post payments and Identify Contractual/Administrative Adjustments to ensure proper account resolution

Customer Service  

• Provide assistance on special projects relating to cash management functions
• Respond to internal and external inquiries regarding cash management, as appropriate.
• Post payments and Identify Contractual/Administrative
• Provide technical support in regards to bank related activities
• Performs follow-up with insurance payers via phone, email or website to resolve cash management issues

Clerical Duties 

• Create Excel spreadsheets inclusive of calculations/formulas.
• Work Cash Management workqueues to ensure timely response for resolution and provide input on trends.
• Respond to internal and external inquiries regarding cash management, as appropriate

Required Qualifications at this Level:

Education & Experience:

Work requires knowledge of basic grammar and mathematical principles normally acquired through a high school education, with some post-secondary education preferred in the areas of finance, accounting, or related field-Experience  2 to 5 year's health care billing and collection, finance or an equivalent combination of relevant education and/or experience.

Knowledge, Skills, and Abilities:

Technical/Systems:  

• PC -Basic
• Excel –Basic
• Word –Basic
• Hyland Onbase– Intermediate
• EPIC Systems – Intermediate
• Calculator and Data Entry – Advanced

Non-Technical: 

• Ability to work remotely with collaborative team approach
• Excellent communication skills, oral and written
• Good team skills
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Must be able to understand and comply with policies and procedures

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.