This Concierge Navigation Manager possesses a positive attitude, collaborative management style and is focused on delivering exceptional customer service. This individual is a problem solver who can take both direction and initiative and exceeds expectations of the patient. Must be organized and possess an acute attention to detail. This passionate, well-dressed, well-spoken individual is a customer service ambassador and the face of our program for the GSMC Concierge population. This individual is an excellent communicator and able to remain calm and composed, especially in emergency situations, while providing the highest level of service. Strong attention to detail is required with the ability to multitask and manage time efficiently. Must oversee and coordinate the entire patient experience from admission to discharge, with potential for engagement prior to point of entry by coordinating room/department reservations and post discharge with follow up phone calls. This individual facilitates and assists patients through the healthcare continuum by being a resource for all aspects of the patient experience. This also includes expert knowledge of community resources in the form of support, transportation and dining options, as well as other concierge services. Engages patients in goal setting and action plan creation to assist patients in achieving optimal health and desired post-hospitalization outcomes through a customized plan of care. Provides education and counseling to patients and their families related to healthy lifestyles, preventive services, disease processes and self-management strategies in effort to manage chronic conditions. The responsibility of this individual will also include anticipating and exceeding patient expectations by responding to patientsâ�� needs and requests while hospitalized. Provides input and guidance into marketing and strategic management of the program.
Required: Associate degree, in combination with hospitality or guest relations experience.
Preferred: Bachelors degree in related field, and experience.
Required: 4 years in healthcare, hospitality or guest relations
Job: Customer Service
Primary Location: West Palm Beach, Florida
Facility: Good Samaritan Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.