Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.
PCMH/PCSP - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
ADMISSION AND DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems
CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction
DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy
REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments
REGISTRATION AND DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities
TELEPHONE - Answer and direct phone calls as requested; take and relay messages
ASSISTANCE - May assist other departments/clinics as requested
High School Diploma or GED equivalent
1 year directly related experience
Experience Requirements - Preferred:
Medical office and/or clerical experience
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Physical Demands Requirements:
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Tuberculosis testing is completed upon hire and additionally as required
Working Conditions Requirements:
Minor Hazard - physical risks, dirt, dust, fumes, noise
To improve the patient experience by providing health care providers; patients and their families; and others with information, education, networking opportunities, and related resources focused on best practices.